CAMEO offers an exciting and fascinating collection of jewelry items that opens up countless design opportunities, filling people's lives with fantasy and style. You can combine pieces from our assortment to create unique looks to express your personal style and precious moments. Each piece by CAMEO is hand-finished in sterling silver with a superior design, ranging from timeless and classic to fashionable and modern.
CAMEO warrants all products against defects in materials and workmanship under ordinary consumer use for a period of one year from the date of original retail purchase. During this warranty period, if a defect arises in the product, CAMEO will, at its discretion, to the extent permitted by law, either (i) repair the product using new or refurbished parts, at CAMEO’s expense; (ii) replace the product with a new product that is equivalent to the product that is to be replaced; or (iii) refund all or part of the purchase price of the product. CAMEO shall have no obligation to repair, replace, or refund until the defective product is returned to CAMEO. A replacement product assumes the remaining warranty of the original product or ninety days from the date of replacement or repair, whichever period is longer. When a refund is given, the returned product becomes CAMEO’s property.
Exclusions and Limitations
This Limited Warranty applies only to products manufactured by CAMEO. This Limited Warranty does not apply to damage caused by accident, abuse, misuse, misapplication, or use of non-CAMEO products. Using non-CAMEO charms can damage CAMEO bracelets. Stretching of CAMEO chains and bracelets is not considered a manufacturing defect. Do not expose your CAMEO jewelry products to harsh chemicals or environments, as they can alter the appearance of the product. These include, but are not limited to, liquid silver polish, pools, hot tubs, and spas. Please refer to the cleaning and care instructions for additional information on caring for and protecting your CAMEO product. Failure to follow these instructions may constitute abuse, misuse, or misapplication of your CAMEO product.
THIS LIMITED WARRANTY AND THE REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES, AND CONDITIONS, WHETHER ORAL OR WRITTEN, EXPRESS OR IMPLIED. TO THE EXTENT PERMITTED BY LAW, CAMEO SPECIFICALLY DISCLAIMS ANY AND ALL STATUTORY OR IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND WARRANTIES AGAINST HIDDEN OR LATENT DEFECTS. IF CAMEO CANNOT LAWFULLY DISCLAIM IMPLIED WARRANTIES UNDER THIS LIMITED WARRANTY, ALL SUCH WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE DURATION OF THIS LIMITED WARRANTY. CAMEO IS NOT RESPONSIBLE FOR DIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY OR CONDITION OR UNDER ANY OTHER LEGAL THEORY. NO CAMEO PARTNER OR EMPLOYEE IS AUTHORIZED TO MAKE ANY MODIFICATION, EXTENSION, OR ADDITION TO THIS LIMITED WARRANTY.
Genuine pieces of jewelry provide lasting memories and symbolize the precious moments in your life. Because genuine jewelry is made to last for many years, the precious metals, crystals, and cultured freshwater pearls need maintenance and care.
Protecting Your Jewelry
We recommend that you remove jewelry before going to bed or participating in a physical activity. Remember that jewelry must not be exposed to chlorine or salt water, as this will dull the appearance. Try to prevent your cultured freshwater pearls from being exposed to water and cleaning agents.
Cleaning Your Jewelry
To clean your jewelry, pour a small quantity of mild soap into some lukewarm water and use a small, soft toothbrush. Toothbrushes are ideal for cleaning jewelry with patterns, which can otherwise be difficult to clean. If the dirt is hard to remove, soak the jewelry in clean water. However, remember that this cleaning method should not be used to clean jewelry with cultured freshwater pearls.
A silver-polishing cloth is a great tool to make your silver jewelry shine again if the pieces have become dull. However, it will not remove scratches. Silver-polishing cloths can be purchased from CAMEO or your local goldsmith. CAMEO is happy to offer jewelry cleaning services tailored specially to your CAMEO products.
Storing Your Jewelry
Jewelry should be stored away from natural sunlight and heat, in a protective jewelry box or a tarnish-resistant pouch. It can also be stored in a plastic zip lock bag made of Mylar or polyethylene. Never use polyvinyl plastic bags, such as trash can liners as they contain sulfur compounds, or rubber containers which will make sterling silver tarnish faster and can also turn silver jewelry black. Do not store your jewelry in the bathroom. Please note that our CAMEO gift boxes are not made for long-term storage as they are not airtight and tarnishing will occur over time.
Gold and silver are soft metals and become worn with use. This is true for all genuine jewelry. Depending on the degree of use, it is recommended that your jewelry be inspected at least once a year by a goldsmith. In particular, it is important that clasps, mounts, and soldering are checked.
The CAMEO snake bracelet stretches over time as weight (e.g. charms) is put on the bracelet. The snake chain is made out of many little rings which are twisted very tightly into the chain. When buying a new bracelet it should be fairly tight. There should be no more than a thumb space between your wrist and the bracelet.
Oxidation disappears with time. How quickly depends on how the jewelry is treated. Things which can cause the oxidation to fade include: perspiration, chlorine, perfumes, cleaning agents, and silver polish. Oxidation that fades is considered normal wear and tear and is not a defect. We do not recommend using silver polishing liquid. Oxidized (dark) jewelry does not benefit from being dipped in silver polishing liquid, as it destroys the oxidation.
Cultured Freshwater Pearls
Cultured freshwater pearls cannot withstand silver polish. Avoid contact with makeup, creams, chemicals, and cleaning agents.
Cultured freshwater pearls must only be cleaned with a soft brush or a cloth.
Leather is a natural product that will benefit from careful protection. Do not use in water or other liquids that may cause discoloration. Leather can stretch and relax over time; stretching is not a defect in this product. As a natural feature of genuine leather, you may notice gentle shading and variations in color.
You may also experience a change in the shade of the leather due to oils in the skin and the addition of charms to the bracelet or necklace.
Use with a maximum of 7–9 charms. When adding charms to the new leather bracelets, please hold the leather bracelet steadily and twist the charm onto the bracelet. Be careful not to twist the leather part of the bracelet when adding charms, as the leather may be damaged.
All enamel is Italian made without glass, which makes it more durable.
Color cords are made of synthetic fibers, which may become damaged or discolored if submerged in water.
Premium Crystals are the famous CAMEO brand for high quality crystal elements. CAMEO's premium charms are refined with Premium Crystals.
The Premium Crystals label on our products, serves as a sign of authenticity and the highest standards of crystal design. The distinctive holographic tag assures consumers all around the world that the design pieces are made by CAMEO with genuine Premium Crystals.
Maintain the beautiful shine of rose gold items by polishing with a soft cloth. Damp the cloth in lukewarm water; add a small amount of mild soap and rub gently on your jewelry piece; rinse with clean water and dry with a soft cloth. We recommend avoiding the use of silver polishing liquids and ultrasonic cleaning. CAMEO's polishing cloths combined with cleaning compounds are not recommended for rose gold jewelry.